At REGZEN LTD, we strive to ensure customer satisfaction by delivering fresh, high-quality organic products.

1. Return Eligibility

Due to the nature of food products, returns are accepted only under the following conditions:

  • Products are damaged, defective, or spoiled upon delivery
  • Incorrect items were delivered

2. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (unless defective)
  • Opened or used products
  • Items returned after the allowed timeframe

3. Return Timeframe

  • Customers must report issues within 24 hours of delivery
  • Proof (photos/videos) may be required for verification

4. Refund Process

Once your request is approved:

  • Refunds will be processed within 5–7 business days
  • Refunds will be issued via the original payment method

5. Replacement Option

In certain cases, we may offer:

  • Product replacement instead of a refund

6. Cancellation Policy

  • Orders can be canceled before dispatch only
  • Once shipped, cancellations are not allowed

7. Contact for Returns & Support

For any return or refund request, please contact:

REGZEN LTD
📍 Office 7048 58 Peregrine Road Hainault Ilford Essex IG6 3SZ
📧 business@regzen.shop